TERMS AND CONDITIONS

OUR TERMS & CONDITIONS;

All bookings will be subject to these same terms and conditions without exception. When you book a Listing, you are agreeing to pay all charges for your booking including all applicable fees  All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.

Booking terms and conditions

1. All bookings are subject to availability. Your choice of date may not be available, but alternative dates will always be offered. Try to book at least two weeks ahead. To open a centre, we require a minimum spend for the group of players you wish to book. Please enquire for specific requirements for each centre.
2. By making a booking with us, you agree to the terms of our Cancellation and Refund Policy and acknowledge that the Consumer Contracts Regulations 2013 and the Distance Selling Act do not apply to your booking.
3. Full payment must be made to confirm your event and must be received before the date of the game. Once you have booked and confirmed your event with payment, no alterations or modifications to the selected package can be made (i.e. downgrading).
4. Prices may be changed at any time without further notice. We reserve the right to change our product’s prices at any time without further notice. However, if you have ordered and paid a deposit we guarantee the price.
5. In line with similar leisure activity providers offering a service on a certain date, all monies paid for paintball bookings operated by ourselves (including all monies paid for services provided by ourselves) are non-refundable, with the only exception detailed in point 5 of these Terms and Conditions.
6. In the case of bereavement of an immediate family member (spouse, civil partner, mother, father, brother, sister, child, grandparent or grandchild) within seven days of the intended event, we will, upon application made as soon as reasonably practicable but in any event by the proposed date of the event and accompanied by a copy of the applicable death certificate, make a refund for the monies paid for your event. All applications must be sent to our Head Office – 32 Annandale Street, Edinburgh, EH7 4AN.
7.  Payments made are final and non-refundable they cannot be altered or amended in any way – meaning that once paid you will not be able to change the date of your booking and if any member of your party is unable to attend on the date of your booking then that payment is forfeited and no credit places issued. You can pay a movement fee of £40 to change your game date to a future date which must be done 72 hours prior to your initial booking. This is also subject to agreement by the venue and to the availability of future dates.
8. A booking is not confirmed until the game date, arrival time, venue and booking fee are applied to the invoice.
9. When confirming your booking with payment, all bookings will incur a Booking fee charge of £15 or 5% of the transaction whichever is greater. This charge will also be applied to online bookings after the booking is confirmed.
10. Admin charge is made for adding extras to a booking. The admin fee is charged at £5 or 5% of the transaction whichever is greater.
11. Please ensure all players are able to make the date chosen before finalising your booking, as mistakes cannot be rectified after the booking has been made. If anyone fails to attend the event on the date you have booked, the prepayment and paintballs for that person will be forfeited.
12. The full balance becomes payable no less than 31 days prior to the date of your event. Outstanding balances will be due 31 days prior to the event date to complete the payment for the booked experience. These will be automatically collected when due. Reminder emails are sent out prior to the outstanding balance being collected.
13. You do not have a valid booking until you make full payment and receive final confirmation via email – should you not receive this prior to your event, please call our bookings centre on 08004102020- we’re open  7 days a week Mon to Friday 8.30 to 6 pm Sat 9 am to 5 am Sun 9 am to 1 pm.
14. Please note that we are unable to accept liability for any errors resulting from data that you have entered incorrectly online. Please ensure that you have correctly filled in House, Street, Town and Postcode information. We also require a valid e-mail address to contact you in the event of any problems completing your enquiry form. Booking online is not confirmed. You must contact the booking office to confirm your booking
15. The minimum age of all players on the date of the game at national centres is between 12 and 16 years old, depending on the location chosen. For laser-tag the minimum age is 8 years; for Splatmaster paintball the minimum age is 8 years. Any player under these ages on the game date, without special dispensation, will not be allowed to play For centres in Northern Ireland the minimum age is 16. For more information please speak to our customer service Team 08004102020
16. Paintball centre locations are subject to change for reasons beyond our control and the location map is for guidance only. Nationwide Paintball simply undertakes to maintain a minimum of ten such participating venues within the UK.
17. Only paintballs supplied by the paintball centre on the day of your event may be used at the centre. Any paintballs brought in from external sources and not supplied by the paintball centre will be confiscated and destroyed.
18. If you are playing on a full-day session, your 100 paintballs may be given to you in the afternoon.  If you abandon the venue before the specified finish time, your paintballs will be forfeited. Players who fail to turn up on the day of your event forfeit their 100 paintballs. Paintballs are in no circumstances transferable to other members of the group.
19. All players agree to be bound by our playing conditions and safety rules. Any player who is unable to comply with our safety instructions will be excluded from the centre without a refund.
20. Vouchers cannot be used in conjunction with any discount or special offer that may be advertised on this website.
21. Call Charges 0844 numbers: calls will cost 5p per minute from a BT landline, calls from other operators and mobile providers may vary and will be charged at their standard rates.
22. Whilst we take great care in choosing venues for you, Bedlam acts as a booking agent and therefore is not responsible for the running, maintenance and equipment of the affiliated venues. Nationwide is not liable for any claims against injury or loss of property on-site.

OFFICE OF FAIR TRADING & TRADING STANDARDS
This company complies with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer.
Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for sporting activity bookings, which is in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (formerly The Consumer Protection (Distance Selling) Regulations 2000)  Part 3, Section 28, Subsection (h). This means that, once the booking is in place, your right to cancel without penalty ends; Booking Taken; Loss of all monies paid.

Covid-19 Pandemic Refund Policy

In the event the business is locked down by the Government/ Local Authority your game will be put on hold and rescheduled for a later date of your choice subject to availability.

OUR TERMS

All bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.

EXCLUSION FROM VENUE

The paintball site has the right, at all times, to refuse participants access to paintball games at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; and are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply. In this event, we will not be liable to pay you any refund, compensation or any costs/expenses incurred by you. There are no exceptions.

PERSONAL SAFETY / HEALTH REQUIREMENTS

Whilst paintball is as safe as it can be given its inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue. You must listen carefully to all safety instructions and ensure you are wearing any safety equipment or clothing properly. If in any doubt you must seek further guidance and help from the activity provider immediately. You must not attempt to go beyond your capabilities or engage in risky or daring behaviour. It is a given that you undertake the activity with the full understanding of the dangers involved and accept responsibility for your own safety and the risks involved in taking part together with that of any minors for whom you have responsibility. You will be asked to sign a disclaimer before taking part. If you are in any doubt you must check with your GP prior to making any booking. If you refuse to sign a disclaimer you will not be able to take part and such an action will be treated as a cancellation.

CANCELLATION and REFUND POLICY